Privacy Policy

1. Information We Collect

We collect only the information necessary to operate the SongScribe service, deliver your custom music, and improve your experience.

1.1 Information You Provide

• Name (optional)
• Email address
• Payment details (processed securely by Stripe or Flutterwave — we never store card details)
• User prompts, song instructions, script notes, revision requests, and any text you submit
• Communication through customer support channels

1.2 Automatically Collected Information

When you use our website, we may collect:

• IP address
• Browser type and device type
• Usage data and interaction logs
• Cookies and similar tracking technologies

These help us improve performance, detect abuse, and optimize the Service.

1.3 Cookies & Tracking Tools

We use cookies for:

• User authentication
• Session management
• Analyzing website usage
• Improving site performance

You may disable cookies in your browser settings, though certain features may not function properly.

2. How We Use Your Information

We use your information to:

2.1 Provide the Service

• Generate AI-powered custom songs
• Deliver completed tracks
• Provide revisions based on your request tier
• Support account-related operations

2.2 Improve the Platform

We may use anonymized or aggregated data to:

• Train refinement systems
• Improve model quality
• Improve user experience
• Maintain system performance

We do NOT use identifiable personal data to train AI models.

2.3 Communications

We may contact you for:

• Order updates
• Support responses
• Security alerts
• Service improvements
• Marketing (only if you opt-in)

2.4 Legal & Security Purposes

To:

• Detect fraud
• Prevent misuse
• Comply with Nigerian law
• Enforce our Terms of Service

3. How We Share Information

SongScribe respects your privacy. We never sell personal information.

Your data may be shared only with:

3.1 Service Providers

Trusted third-party platforms that help us deliver the Service:

• Stripe (payments)
• Flutterwave (payments)
• Cloud hosting providers
• Analytics tools

These providers operate under strict privacy and data protection requirements.

3.2 Legal Requests

We may disclose information when required by law, such as:

• Court orders
• Government requests
• Legal investigations

We will only comply when compelled under applicable Nigerian law.

3.3 Business Transfers

If SongScribe undergoes a merger, acquisition, or restructuring, your data may be transferred under safeguarding protocols. You will be notified.

4. User Content & Input

Any instructions or prompts you provide ("User Input") may contain personal details. You are responsible for ensuring:

• You have the right to submit the content
• Content does not violate copyrights, privacy laws, or our Terms of Service

We treat User Input as confidential and never publish it or share it publicly unless you give explicit permission.

5. Data Storage & Security

We implement industry-standard security measures to protect your information.

Security measures include:

• Encrypted connections (HTTPS/SSL)
• Firewall protections
• Limited access internal controls
• Encrypted storage for sensitive data (where applicable)

No system is 100% secure. You use the Service at your own discretion.

6. Data Retention

We retain your data only as long as needed for:

• Delivering services
• Legal compliance
• Accounting and fraud prevention
• Customer support

You may request deletion of your data at any time (see Section 9).

7. Children's Privacy

The Service is not intended for users under 13.

Users aged 13–17 must have parental or guardian consent.

We do not knowingly collect data from children under 13.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Request corrections
• Request deletion
• Request restriction of use
• Object to processing
• Withdraw consent for marketing
• Request a copy of your data

We will respond to verified requests within a reasonable timeframe.

9. Data Deletion Requests

Users may request deletion of:

• Account data
• User input
• Email records
• Any stored personal information

Deletion requests can be sent to support@songscribe.ai.

Certain data cannot be deleted if:

• Required for legal purposes
• Needed to complete an active transaction
• Necessary for fraud prevention

10. International Users

SongScribe is accessible globally.

By using the Service, you acknowledge that your information may be transferred and processed in servers located outside Nigeria, under secure protocols.

11. Third-Party Links

Our website may contain links to third-party sites.

We are not responsible for any privacy practices of external websites.

12. Changes to This Policy

We may update this Privacy Policy at any time.

Updates will be posted on this page with a new "Last Updated" date.

Continued use of the Service signifies acceptance of the new terms.

13. Contact Us

For questions, concerns, or data requests:

Email: support@songscribe.ai
Website: https://songscribe.ai